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FAQs
Shopping
At FellowBiz, we offer a variety of shipping methods to cater to your needs within the United States:
1. Standard Shipping: Our standard shipping option ensures reliable delivery within [insert estimated delivery timeframe] business days. It’s a cost-effective choice for most orders.
2. Express Shipping: Need your items in a hurry? Opt for our express shipping service, which guarantees delivery within 1-2 business days for a quicker turnaround.
3. Free Shipping: Enjoy the convenience of free standard shipping on orders over a certain amount, providing excellent value for your money.
4. Local Pickup: If you’re in the vicinity, you can also choose local pickup as a shipping option. This allows you to collect your order from a nearby FellowBiz location at your convenience.
Please note that available shipping methods and delivery times may vary based on your location and the items in your cart. During the checkout process, you’ll see the specific shipping options and estimated delivery times available for your order.
Yes, FellowBiz proudly offers international shipping, allowing customers from around the world to access our wide range of products and enjoy our exceptional shopping experience. Wherever you are, we’re here to deliver quality goods right to your doorstep.
The delivery time for your package can vary depending on several factors, including your location, the shipping method you choose, and the specific product(s) you order. We’re committed to getting your items to you as swiftly as possible while ensuring the utmost care and accuracy in the process.
When you place an order with FellowBiz, you’ll typically see estimated delivery timeframes provided during the checkout process. These estimates are based on our experience and the shipping method you select. Please keep in mind that these are approximate times, and we’ll do our best to meet or even exceed them.
For more precise delivery details or to track your package in real-time, you can use our tracking system or contact our dedicated customer support team. Rest assured, we’re here to make sure your shopping experience with us is not only convenient but also timely.
Payment
At FellowBiz, we offer a variety of convenient payment methods to make your shopping experience as seamless as possible. We accept the following payment options:
1. Credit and Debit Cards: You can securely pay for your orders using major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
2. PayPal: FellowBiz is PayPal-enabled, allowing you to make payments using your PayPal account, ensuring a safe and trusted transaction.
3. Digital Wallets: We also accept payments from popular digital wallet services such as Apple Pay, Google Pay, and more for added convenience.
4. Bank Transfers: For certain transactions or in specific regions, you may have the option to complete your purchase via bank transfer.
5. FellowBiz Gift Cards and Store Credit: If you have a FellowBiz gift card or store credit, you can apply it towards your order during checkout.
Please note that the availability of payment methods may vary based on your location and the items in your cart. Regardless of your preferred payment method, we prioritize the security and privacy of your financial information during every transaction.
– Yes, buying online is safe when using reputable websites like FellowBiz that prioritize security and privacy.
Orders & Returns
Placing an order with FellowBiz is easy:
1. Browse our website and select the items you want.
2. Add them to your cart.
3. Click “Checkout” when you’re ready.
4. Enter your shipping and payment information.
5. Review your order, and click “Place Order.”
That’s it! Your order will be on its way.
To cancel or change your order with FellowBiz, follow these steps:
1. Cancellation:
– Contact our customer support team as soon as possible with your order details.
– If the order has not yet been shipped, we’ll assist you with the cancellation process and provide a refund if applicable.
2. Change Order:
– If you need to make changes to your order (e.g., item quantity or shipping address), contact our customer support team promptly.
– We’ll do our best to accommodate your request if the order hasn’t been processed or shipped.
Please note that once an order has been shipped, it cannot be canceled or changed. We recommend reaching out to us at [email protected] for timely assistance with your order requests.
You do not need to create an account to place an order with FellowBiz. We offer a guest checkout option that allows you to make purchases without registering. However, creating an account can provide benefits like order tracking and a faster checkout process for future purchases. The choice is yours!
To Track Your Order:
1. Click “Track Order” Button:** At the top of the page, click the “Track Order” button.
2. Enter Your Order Number: Input your order number in the designated field.
3. Hit Enter: After entering your order number, click “Enter” to retrieve your real-time tracking information.
Returning a product to FellowBiz is easy. Follow these steps:
1. Log In: If you have an account, log in to your FellowBiz account.
2. **Go to Order History:** Visit the “Order History” or “My Orders” section.
3. Select the Order: Choose the order containing the item you wish to return.
4. Initiate Return: Follow the prompts to initiate the return process. Provide a reason for the return and any necessary details.
5. Pack and Ship: Pack the item securely and ship it back to the provided return address. Make sure to include any required documentation.
6. Track Return: You can track the status of your return through your FellowBiz account.
If you checked out as a guest or encounter any issues with the return process, please contact our customer support team at [email protected], and they will assist you with the return procedure.